SYSTEMS TEAMS OPS PROCESS

I build design organizations that scale — through systems, teams, and operating models.

Head of Product Design at Hilton Grand Vacations. Previously Headless UI and Design Systems at Gap Inc., and Design Ops at The Home Depot. The work is product, systems, and the org required to ship them.

Selected work

Impact

$1.3MFirst-year savings. Freight receiving on mobile: 30 screens to 3.

35% / 15%Sales tickets and speed to market after standing up Stencil.

13 → 300Enterprise UX process as the org scaled. Own team 2 to 8.

How I lead

Design operations

Stand up the function

Design Ops, a component library, and a home for brand standards did not exist when I stepped in. I built the function with the adoption path.

Systems

Make the system a product

Tokens and Figma mapped 1:1 to code. Multi-brand Headless UI that still leaves room for brand expression.

Teams

Grow against outcomes

2 to 8 direct reports followed evidence that better systems reduced cost and increased throughput.

I build design organizations that scale — through systems, teams, and operating models.

Headless UI across four brands

A system the business could feel

Thirty screens to three

Self-checkout at store scale

Ops from zero · 13 → 300

Stand up the function

Make the system a product

Grow against outcomes

Case studies are password protected.